Skip to main content

Pre-authorisation errors

A Pre-authorisation code arrives sealed inside the callback, not in the response to your call. These are the codes the Catalogue records on this module's paths.

Codes​

CodeWhat it means
PAYR-1001The recipient could not decrypt your request
PAYR-1002The payer could not encrypt its answer to you
PAYR-1003The payer's system could not reach the exchange and will resend, or the workflow requested is not valid
PAYR-1004Your facility is not registered with the payer for the policy, or the FHIR bundle is malformed
PAYR-1005The beneficiary is not a covered member of the policy, or the request is more than 24 hours old
PAYR-1006The policy does not exist, or a name in the request is not valid
PAYR-1007The policy has expired, or the gender in the request is not valid
PAYR-1008The beneficiary's remaining cover is not enough for the request, or the FHIR bundle is not valid or cannot be parsed
PAYR-1009The requested items are not valid or not covered, or the Patient resource has no identifier
PAYR-1010A preauthorisation was required but not obtained, or the Patient identifier has no type
PAYR-1011The approved package does not support enhancement, or the Claim resource has no identifier
PAYR-1013The procedures or packages have no prior approval, or the provider Organization resource has no identifier
PAYR-1014The date of birth is after the date of service, or the provider Organization identifier has no type
PAYR-1017The amount calculations are not correct, or the Task resource has no task code
PAYR-1018The time limit for submission has expired, or the Task resource has no reason code
PAYR-1019The additional information the payer asked for did not arrive in time, or a supporting info sequence is not valid
PAYR-1021A supporting info entry has an invalid code
PAYR-1023A procedure has an invalid category
PAYR-1024A procedure has an invalid status
PAYR-1025A procedure has an invalid sequence
PAYR-1026The claim references a procedure that is not in the bundle
PAYR-1027A claim item has an invalid id
PAYR-1028A claim item has an invalid sequence
PAYR-1029The bundle id is invalid
PAYR-1030A questionnaire id in the bundle is invalid
PAYR-1031A bundle entry has an invalid URL
PAYR-1034A procedure code is invalid
PAYR-1035The policy code is invalid
PAYR-1036A supporting info entry lacks a valid attachment
PAYR-1040A reference points at a resource that is not in the bundle
PAYR-1041A procedure has no identifier
PAYR-1042A procedure identifier has no type
PAYR-1043A date is in the wrong format
PAYR-1044A date and time is in the wrong format
PAYR-1045A claim item has an invalid quantity
PAYR-1046A supporting info entry has no value or date
PAYR-1047A supporting info entry has an invalid reference
PAYR-1048A supporting info entry references a resource that is not in the bundle
PAYR-1049The payer cannot accept the bundle
PAYR-1050A practitioner identifier has no type
PAYR-1051A clinical record has no section
PAYR-1052A clinical record section has no references
PAYR-1053A nested clinical record section has an invalid reference
PAYR-1054A clinical record section is empty
PAYR-1055A clinical record has no subject or its subject is not a patient
PAYR-1056The patient's contact organization is not an Organization
PAYR-1057The patient's general practitioner has the wrong type
PAYR-1058The patient's managing organization is not an Organization
PAYR-1059A clinical record points at something other than an encounter
PAYR-1060A clinical record has no encounter or its encounter has no subject
PAYR-1061An encounter's subject has the wrong resource type
PAYR-1062An encounter has no episode of care the payer can find
PAYR-1063An encounter's episode of care has the wrong resource type
PAYR-1064An encounter has no based-on reference the payer can find
PAYR-1065An encounter's based-on reference has the wrong resource type
PAYR-1066An encounter has no appointment the payer can find
PAYR-1067An encounter's appointment has the wrong resource type
PAYR-1068An encounter has no reason reference the payer can find
PAYR-1069An encounter's reason reference has the wrong resource type
PAYR-1070A composition has no author
PAYR-1071A composition's author has the wrong resource type
PAYR-1072A claim procedure has no procedure reference
PAYR-1073An observation has no based-on reference
PAYR-1074An observation's based-on reference has the wrong resource type
PAYR-1075An observation has no part-of reference
PAYR-1076An observation's part-of reference has the wrong resource type
PAYR-1077An observation has no subject
PAYR-1078An observation's subject is not a Patient
PAYR-1079The claim has no care team
PAYR-1080A practitioner's HPR id is not valid
PAYR-1081An item's service date is not valid
PAYR-1082A composition linked from supporting info has an invalid title
PAYR-1083A practitioner has no HPR id
PAYR-1084A reference points at a questionnaire response that is not in the bundle
PAYR-1085A questionnaire response reference points at the wrong resource type
PAYR-1086A reference points at a procedure that is not in the bundle
PAYR-1087A procedure reference points at the wrong resource type
PAYR-1088A composition failed the payer's checks
PAYR-1089The claim has no billing items
PAYR-1090The coverage has no identifier
PAYR-1091The coverage identifier has no type
PAYR-1092The payer failed while processing your request
PAYR-1093An encounter linked from a composition has no subject
PAYR-1094An encounter's subject has the wrong resource type
PAYR-1097The request arrived with no encrypted payload
PAYR-1098The registration date has the wrong value type
PAYR-1101The eligibility purpose is not valid
PAYR-1102The id you searched with is not valid
PAYR-1103The care plan id is not valid
PAYR-1104More than one beneficiary record matches
PAYR-1201Claimed amount is zero or above the wallet balance
PAYR-1202Speciality code is not in the insurance plan
PAYR-1203Speciality description does not match the insurance plan
PAYR-1204Procedure code is not in the insurance plan
PAYR-1205Procedure description does not match the insurance plan
PAYR-1206Procedure type is not accepted
PAYR-1207Procedure factor is not accepted
PAYR-1208Item quantity is not accepted
PAYR-1209Item net amount is zero or less
PAYR-1210Procedure status is not accepted
PAYR-1211Beneficiary and care plan match no rule at this hospital
PAYR-1212Enhancement has no approved preauthorisation
PAYR-1213Enhancement sent while the case is still in progress
PAYR-1214Resubmission has no approved preauthorisation
PAYR-1215Resubmission sent while the case is still in progress
PAYR-1216New preauthorisation sent for a case already in progress
PAYR-1217New preauthorisation sent for a case already approved
PAYR-1218Query response sent for a case that was not queried
PAYR-1219Case is not in the queried state
PAYR-1220Investigation description does not match its code
PAYR-1221Investigation code is not valid
PAYR-1222Investigation status is not accepted
PAYR-1223Investigation attachment is not valid
PAYR-1224Implant description does not match its code
PAYR-1225Implant code is not valid
PAYR-1226Implant status is not accepted
PAYR-1227Implant attachment is not valid
PAYR-1228Implant quantity is not accepted
PAYR-1229Implant net amount is not accepted
PAYR-1230Implant unit price is not accepted
PAYR-1231Claim already raised for this case
PAYR-1232Investigations missing for a private hospital
PAYR-1233Wallet short and patient liability not allowed
PAYR-1234No preauthorisation found for the case number
PAYR-1235Wallet balance is insufficient
PAYR-1236Claim type is not in-patient or out-patient
PAYR-1237Beneficiary has an active preauthorisation at another hospital
PAYR-1238Beneficiary has an active preauthorisation at your hospital
PAYR-1239Hospital configuration not found
PAYR-1240Requested procedures not found
PAYR-1241Registration date is not valid
PAYR-1242Registration date format is not valid
PAYR-1243Admission date is not valid
PAYR-1244Admission date format is not valid
PAYR-1245A scheme rule failed
PAYR-1246Payer id is not valid
PAYR-1247Payer details not received from the exchange
PAYR-1248Item code is not valid
PAYR-1249Item sequence is not valid
PAYR-1250Policy is not listed
PAYR-1251No billable treatment plan
PAYR-1252Case is not in a state that can be cancelled
PAYR-1253Case is already cancelled
PAYR-1254Treatment guideline questionnaire response missing
PAYR-1255Case number already cancelled
PAYR-1256No biometric authentication and no consent questionnaire
PAYR-1257Payment already initiated for the case
PAYR-1258Payment already cleared for the case
PAYR-1259Newborn date of birth missing
PAYR-1260Newborn date of birth is in the future
PAYR-1261Newborn details are not valid
PAYR-1262Newborn gender missing
PAYR-1263Newborn documents missing
PAYR-1264Newborn documents missing
PAYR-1265Newborn documents missing
PAYR-1266Newborn documents missing
PAYR-1267Active newborn preauthorisation at your hospital
PAYR-1268Active newborn preauthorisation at another hospital
PAYR-1269Newborn is older than 6 years
PAYR-1270Item LM100 sent on a preauthorisation
PAYR-1271Consent questionnaire answer missing
PAYR-1272Biometric user token is not valid
PAYR-1273Questionnaire not found for the selection
PAYR-1501The surgery date entry carries the wrong kind of value
PAYR-1502The admission date entry carries the wrong kind of value
PAYR-1504The case remarks in your query response are not text
PAYR-1505A questionnaire response is attached under the wrong category or code
PAYR-1506The newborn's gender is not valid
PAYR-1507The newborn's date of birth is not valid
PAYR-1508The newborn link does not lead to a Patient resource
PAYR-1509The newborn's proof of birth attachment is not valid
PAYR-1512A patient reference does not lead to a Patient resource
PAYR-1513A diagnosis is not sent as a coded concept
PAYR-1515An organisation in your bundle has no name

Every code above is recorded in the Catalogue. The aggregated list across modules is at error codes.

Next Still stuck? Ask for help Where to file what you hit, so the answer lands back in these pages.